Shipping & Returns

At Noria Tiles, we ship our handcrafted products to any destination in the US directly from our Miami, Florida warehouse. If you have questions about domestic or international shipping, please reach out to us at info@noriatiles.com.

Frequently Asked Questions (FAQ)

How fast will my order ship? Once your order is placed, we start preparing it right away. Lead times depend on the specific product and order size. Some tiles, like our Express Delivery Moroccan Zellige and Bejmat, ship out in just 7 to 10 days. Made-to-order tiles can have lead times ranging from 12 to 24 weeks. You will always find the most up-to-date lead time clearly stated on each individual product page.

How much does shipping cost? Shipping costs are calculated dynamically at checkout based on your delivery zip code, as well as the total weight and quantity of your order.

How long does delivery take? Transit times vary based on your location relative to our Miami warehouse. Please keep in mind that all delivery and lead times are estimates. We strongly advise that you do not schedule your contractor or tile installer until your tiles have physically arrived and been inspected. Noria Tiles is not responsible for any contractor fees or project delays.

What should I expect on delivery day? Your tiles will be delivered curbside via a third-party freight carrier. The driver will use a liftgate to unload the pallets at the end of your driveway or on the curb. Please note: Freight drivers are not authorized to bring the tiles inside your home. Since tile boxes can weigh up to 50 lbs each, please plan accordingly to move them inside. You or an authorized representative must be present to sign for the delivery.

What if my tiles arrive damaged? Because our tiles are handmade from fragile materials, a small amount of breakage during transit is completely normal. We expect about 5% to 10% of any order to have minor damage, which is why we always recommend ordering 15% more than your project's square footage to account for cuts, waste, and minor transit breakage.

If you notice damage exceeding 10%:

Note any visible external damage to the boxes on the delivery receipt or Bill of Lading (BOL) before signing.
Accept the delivery. Do not refuse the shipment, as this will only delay replacements and incur extra return fees.
Email us at info@noriatiles.com within 48 hours of delivery with photos and a count of the damaged tiles. We will file a claim on your behalf and send replacements. If you miss this 48-hour window, we cannot process a claim, and you will be responsible for purchasing replacement materials.

Where do you ship? We ship anywhere in the contiguous United States. For shipments to Hawaii, Alaska, or international destinations, please email us at info@noriatiles.com to set up a custom freight quote.

Order & Delivery Policies

Scheduling Your Delivery Once your order leaves our warehouse, the freight company will call you to schedule a delivery appointment. You must schedule this appointment within 24 hours of their call. Missed appointments, unresponsiveness, or delays can result in heavy storage fees or redelivery charges billed directly to you. Any changes to the delivery address after the order has shipped will incur re-routing fees that must be approved and paid before delivery.

Delivery Checklist:

Count your boxes and confirm the total matches the packing slip and Bill of Lading.
Verify you received the correct product.
Look for external damage (torn, crushed, or open boxes) and note it on the driver's paperwork before signing.
Email us within 48 hours at info@noriatiles.com with any issues or concealed damage.

Returns & Refunds Because handmade tiles are delicate and we cannot control the shipping and storage conditions once they leave our facility, Noria Tiles does not accept returns on opened or unopened tiles. We highly encourage ordering samples first so you can see the natural color variations and textures of our handcrafted tiles before committing to a full order.

Refunds or replacements are only issued in cases of severe transit damage (over 10%), incorrect product delivery, or manufacturing defects that fall completely outside the normal, expected variations of authentic handmade tile.

Cancellations We process orders quickly, so cancellation requests must be emailed to info@noriatiles.com within 3 hours of receiving your order confirmation. We cannot accept cancellations after this window. Noria Tiles also reserves the right to cancel any order at our discretion; if this occurs, you will be notified within 24 hours.

Installing Your Tiles Please do not begin installing your tile until your entire order is on-site. If you are waiting on replacement tiles, wait for them to arrive so your installer can properly blend the tiles. Keep in mind that handcrafted tiles feature natural variations in size, thickness, color, and glaze. These are not defects, but the defining characteristics of the Moroccan and Vietnamese artisan traditions.